Remote support, on your terms.
Get help with a computer problem in a few minutes. You start the session, you watch every step, and you can end it at any time.
Four steps, and you approve every one.
Ask for help
Clients reach us the way they always do. New to Webflect? Send a request and choose "Something is broken."
Get your code
We send you a short session code or a link. Each code works for four hours.
Start the session
Click Start a support session on this page and enter your code, or open the link we sent you.
Approve and watch
Your computer downloads a small program named Webflect Support. Open it and approve the connection, then watch while we work.
The session page opens in a new tab. Only enter a code that Webflect gave you.
What we promise every time we connect.
You start every session
Webflect connects through this page only after you open the session yourself and approve it.
You always know
A banner stays on your screen the entire time we are connected. Close the program to end the session at any moment.
Every session is recorded
We keep a recording of each session, so there is always a record of exactly what was done on your computer.
Nothing stays behind
The one-time program does not stay installed. When the session ends, Webflect has no further access to your computer.
A word of caution
Webflect will never contact you out of the blue and ask to connect to your computer. If anyone claiming to be Webflect, Microsoft or your bank asks you to install remote access software, stop and reach out to Webflect the way you normally do.